We operate a duty team triage system at Ambrose Avenue Group Practice until 6:30 Monday to Friday where urgent cases are dealt with on the day via telephone or appointment. A member of the team will initially contact you by telephone and book you an appointment.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Ambrose Avenue Group Practice 01206 549444 or The Tollgate Health Centre 01206 549444
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment up to 2 weeks in advance during opening times:
- phone us on Ambrose Avenue Group Practice 01206 549444 or The Tollgate Health Centre 01206 549444
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) or Systm Online to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 3 working days during opening times.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Systm Online
- phone us on Ambrose Avenue Group Practice 01206 549444 or The Tollgate Health Centre 01206 549444 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am unless it’s an emergency. You may be triaged by a clinician before a visit is booked.
You may only request a home visit if you are housebound or are too ill to visit the practice. A GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
